INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, the product you receive will be the same as shown on the website. We take great care to ensure our photos accurately reflect color, style, and details.
Do you offer international shipping?
Currently, we only ship across the country. No matter where you're located, your Shoe Palace order can be delivered to your doorstep. International shipping will be announced once available.
How long will it take to receive my item?
Orders typically arrive within 3–7 business days, depending on your location and shipping method.
Can I track my order after it's been shipped?
Absolutely! Once your order ships, you’ll receive a tracking number via email or SMS for real-time updates.
What if the item doesn't fit or I change my mind?
We offer hassle-free exchanges and returns within 7 days. Just make sure the item is unused and in original packaging.
INFORMATION ABOUT US
